eBay common errors

Modified on Sun, 2 Feb at 12:11 PM

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Common eBay Listing Errors and How to Fix Them

When listing or revising products on eBay, certain errors may arise due to SKU handling, variation specifics, or XML formatting. Below are some common errors, their causes, and step-by-step solutions.

1. Multi-SKU Item Cannot Be Revised When an Item-Level SKU is Supplied

Error Message:

"Cannot revise a Multi-SKU item when an item-level SKU is supplied."

Cause:

This error occurs when revising a product with variations while using a custom label (SKU) identical to one of the variation SKUs. eBay requires a variation-level SKU or both a variation-level SKU and an ItemID for multi-SKU items.

Solution:

For new products, Valigara will automatically append a suffix to the SKU to differentiate variation listings.
For existing products, revise them using the correct variation SKU and ItemID.

2. Duplicate VariationSpecifics Trait Value

Error Message:

"Duplicate VariationSpecifics trait value in the VariationSpecificsSet container."

Cause:

This error is triggered when variation attributes have conflicting values. Common reasons include:

The same variation values being assigned to different SKUs (e.g., two items listed as "Size: Medium").
Inconsistent capitalization in variation options (e.g., "Blue" vs. "blue").
Attempting to import fractional sizes into a field expecting whole numbers (e.g., importing "7.5" into a "Whole Size" field).

Solution:

Ensure that each variation has a unique set of attributes.
Maintain consistent capitalization across variation fields.
If using size-based attributes, ensure that whole and fractional sizes are properly categorized.

3. DOCTYPE Not Allowed in Content

Error Message:

"XML Parse error. XML Error Text: 'A DOCTYPE is not allowed in content'."

Cause:

This error occurs when an eBay description template contains the "" tag at the beginning of the script. eBay's XML parser does not allow this tag within content.

Solution:

Check the eBay description template and remove any "" declaration from the beginning.
The script should start directly with:
```
<html lang="en"> <head>
```
instead of including a DOCTYPE declaration before the <html> tag.

By following these solutions, you can ensure smooth product listing and revisions on eBay while avoiding these common errors. ?